Refund policy

Return & Refund Policy

We want you to love your KARE products. If something isn't right, here's how returns and cancellations work.

Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, items must be unopened, unused, and in their original packaging with any seals intact. Due to the nature of skincare products, we're unable to accept returns on opened or used items unless the product arrived damaged or defective.

Final sale items (including samples, sets, and products marked as final sale) are not eligible for return or refund.

Return shipping is free. Once we receive and inspect your return, we'll process your refund to your original payment method within 5–10 business days.

Cancellations

Orders can be cancelled within 60 minutes of purchase, as long as the order hasn't yet been fulfilled. After this window, or once your order has shipped, we're unable to cancel it, but you're welcome to return it once it arrives under the terms above.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or refund at no cost to you.

How to Request a Return or Cancellation

Contact us at contact@kare.skin or visit your order status page to start a return or cancellation request.